Rights And Responsibilities Of Patients
Thank you for choosing Gleneagles JPMC as your preferred hospital of choice for cardiovascular diseases.
We in Gleneagles JPMC uphold the following patient rights regardless of age, source of payment, gender cultural, economic, education or religious background.
You and your family can expect the following from us:
Access to Care, Dignity and Respect
- Your dignity and respect as a human being will be recognized and respected.
- Your spiritual expression and cultural values shall be honoured and respected as long as they do not harm or cause any unnecessary inconveniences to other party(ies) or interfere with your treatment during your stay with us.
Privacy & Confidentiality
- Rest assured that all communications and records pertaining to your care and stay at Gleneagles JPMC will be kept confidential. Case discussions, consultations, examinations, and treatments are all confidential and will be conducted discreetly. Written permission will be obtained before your medical records are made available to others not directly involved in your treatment or in monitoring of its quality, save and except as otherwise may be required or permitted by law.
- You have the right to be told the reason for the presence of any individual during the conduct of any procedure(s) or treatment(s). You have the right to have all visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms where available.
- You have the right to refuse to talk with or to see anyone not officially connected with the hospital.
- You have the right to expect reasonable safety while in the hospital insofar as the hospital practices and environment are concerned.
Knowledge & Plan of Care
- You can obtain the name of the physician who has the primary responsibility for coordinating your care and the names of the professional relationship of the other physicians and members of the Health Care team who will see and look after you.
- You are entitled to receive information about your health status, course of treatment and prospects for recovery in terms that you can understand. You have the right to participate in the development and implementation of your plan of care.
- You can request or refuse treatment to the extent permitted by law. However, you do not have the right to demand for any inappropriate or medically unnecessary treatment as may be decided by your physician/doctor/the hospital. You have the right to leave the hospital even against the advice of your physicians after paying all necessary costs incurred during your stay with the hospital and signing the hospital’s discharge documents acknowledging inter-alia that you are solely responsible for any consequences of your decision. You should therefore consider this decision very carefully. .
- You have the right to refuse to participate in any research of experimental projects.
- You are entitled to review your medical record with proper signed released forms. Your physician or his designee will assist you with the review process.
- You have the right to be informed by the physician responsible for your care, or his delegate, of any continuing health care requirement following your discharge from the hospital.
- You have the right to appropriate assessment and management of pain. You have the right to receive education and participation in an individual plan for pain management.
- You have the right to request and receive clarification on your medical bill and if requested, we are happy to provide you with some information about some relevant parties who may assist you with your medical bill.
- You have the right, at your own request and expenses, to have a second opinion or consult other specialists/hospitals.
- You have the right to all necessary and reasonable services for your proper treatment, or to be transferred to another facility equipped to undertake your care.
- You have the right to appoint a substitute in writing to make health care decisions on your behalf to the extent permitted by law.
- You have the right to obtain sufficient information concerning the procedure and treatment from the physician to allow you to make an informed decision as to whether to have the procedure or treatment. Except in emergencies, the information shall include the following: patient’s condition or problem, estimated cost of the proposed treatment or procedure, medical risks and consequences of the proposed treatment, probability of success, treatment alternatives, and outcome if the treatment is not done or delayed.
Refusal of Treatment
- You may refuse treatment to the extent permitted by law. When treatment is refused by you or your legally authorized representative which prevents the provision of appropriate care in accordance with the current general standards of healthcare, your relationship with Gleneagles JPMC or its medical staff may be terminated upon reasonable notice.
- However, you are solely responsible for all the consequences of your actions if you refuse treatment or do not follow the practitioner’s instructions.
- You have the right to choose who may visit you during your inpatient stay.
- However, for the comfort and safety of all patients, GJPMC has established reasonable visiting hours including restrictions upon hours of visitation and number of visitors. The hospital may restrict patient access to visitors based on reasonable clinical needs.
Opportunity to Express Grievances
- You have the right to express any concerns or grievances with our Patient’s Relations Manager or Nursing Supervisor on duty.
In addition to your patient rights, your responsibilities while under our care are as follows: