Rights & Responsibilities Of Patients

Thank you for choosing Gleneagles JPMC as your preferred hospital of choice for cardiovascular diseases.

At Gleneagles JPMC, we uphold the following patient rights regardless of age, source of payment, gender cultural, economic, education or religious background.

We also encourage patients and staff to raise any concerns regarding patient safety or quality of care without fear of reprisal. Feedback and concerns will be taken seriously and addressed appropriately.

Should concerns remain unresolved, patients and staff have the option to escalate the matter to Joint Commission International (JCI).

You and your family can expect the following from us:

• Access to Care, Dignity and Respect
  • Your dignity and respect as a human being will be recognized and respected.
  • Your spiritual expression and cultural values shall be honoured and respected as long as they do not harm or cause any unnecessary inconveniences to other party(ies) or interfere with your treatment during your stay with us.

   

• Privacy & Confidentiality
  • Rest assured that all communications and records pertaining to your care and stay at Gleneagles JPMC will be kept confidential. Case discussions, consultations, examinations, and treatments are all confidential and will be conducted discreetly. Written permission will be obtained before your medical records are made available to others not directly involved in your treatment or in monitoring of its quality, save and except as otherwise may be required or permitted by law.
  • You have the right to be told the reason for the presence of any individual during the conduct of any procedure(s) or treatment(s). You have the right to have all visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms where available.
  • You have the right to refuse to talk with or to see anyone not officially connected with the hospital.
• Personal Safety
  • You have the right to expect reasonable safety while in the hospital insofar as the hospital practices and environment are concerned.
• Knowledge & Plan of Care
  • You can obtain the name of the physician who has the primary responsibility for coordinating your care and the names of the professional relationship of the other physicians and members of the Health Care team who will see and look after you.
  • You are entitled to receive information about your health status, course of treatment and prospects for recovery in terms that you can understand. You have the right to participate in the development and implementation of your plan of care.
  • You can request or refuse treatment to the extent permitted by law. However, you do not have the right to demand for any inappropriate or medically unnecessary treatment as may be decided by your physician/doctor/the hospital. You have the right to leave the hospital even against the advice of your physicians after paying all necessary costs incurred during your stay with the hospital and signing the hospital’s discharge documents acknowledging inter-alia that you are solely responsible for any consequences of your decision. You should therefore consider this decision very carefully. .
  • You have the right to refuse to participate in any research of experimental projects.
  • You are entitled to review your medical record with proper signed released forms. Your physician or his designee will assist you with the review process.
  • You have the right to be informed by the physician responsible for your care, or his delegate, of any continuing health care requirement following your discharge from the hospital.
  • You have the right to appropriate assessment and management of pain. You have the right to receive education and participation in an individual plan for pain management.
  • You have the right to request and receive clarification on your medical bill and if requested, we are happy to provide you with some information about some relevant parties who may assist you with your medical bill.
  • You have the right, at your own request and expenses, to have a second opinion or consult other specialists/hospitals.
  • You have the right to all necessary and reasonable services for your proper treatment, or to be transferred to another facility equipped to undertake your care.
  • You have the right to appoint a substitute in writing to make health care decisions on your behalf to the extent permitted by law.
• Consent
  • You have the right to obtain sufficient information concerning the procedure and treatment from the physician to allow you to make an informed decision as to whether to have the procedure or treatment. Except in emergencies, the information shall include the following: patient’s condition or problem, estimated cost of the proposed treatment or procedure, medical risks and consequences of the proposed treatment, probability of success, treatment alternatives, and outcome if the treatment is not done or delayed.
• Refusal of Treatment
  • You may refuse treatment to the extent permitted by law. When treatment is refused by you or your legally authorized representative which prevents the provision of appropriate care in accordance with the current general standards of healthcare, your relationship with Gleneagles JPMC or its medical staff may be terminated upon reasonable notice.
  • However, you are solely responsible for all the consequences of your actions if you refuse treatment or do not follow the practitioner’s instructions.
• Visitation Rights
  • You have the right to choose who may visit you during your inpatient stay.
  • However, for the comfort and safety of all patients, GJPMC has established reasonable visiting hours including restrictions upon hours of visitation and number of visitors. The hospital may restrict patient access to visitors based on reasonable clinical needs.
• Opportunity to Express Grievances
  • You have the right to express any concerns or grievances with our Patient’s Relations Manager or Nursing Supervisor on duty.

• Knowledge & Plan of Care
  • To provide the complete and accurate information regarding your medical history.
  • To consider and use information provided by the physicians and other health care providers in order to make healthcare decisions.
  • To provide your written consent to, or refusal of, treatment and/or procedures as requested by the physicians and /or hospital personnel.
  • To be considerate of others in the hospital, including patients, visitors and hospital employees by assisting in the control of noise, the number of visitors and no usage of mobile phones or photo taking while in the clinical areas of the hospital.
  • To follow the treatment plan recommended by the practitioner primarily responsible for your care. This includes following the instructions of the nurses and allied personnel as they carry out the coordinated plan of care and enforce the applicable hospital rules and regulations.
  • To keep your appointments and follow-up schedules and when unable to do so for any reasons, to notify the hospital as soon as possible.
  • To meet financial responsibilities, including provision of appropriate insurance and billing information.
• Patient Representative
  The patient representative serves as a liaison between the patients, hospital staff and physicians by mediating conflicts and improve communications and meeting non-clinical needs. You can contact the patient representative directly by calling +673-261-1883 extension 2356/2357
• Notices
  • The hospital reserves the right to amend/vary/modify any of the terms herein at any time and any such amendments/variations/modifications shall take effect immediately upon the publication of the amended/varied/modified terms on the hospital’s website or vide the pamphlets/notices available at the premises of the hospital, whichever comes first.